Privacy Policy
Your privacy matters. This policy explains what information Gempak99 collects when you register and play, why we need it, and how we keep it safe. We only collect what is needed to run your account, process payments, and protect against fraud.
By using Gempak99, you agree to the handling of your data as described here.
What we collect
To open and run your account we collect details you provide — your name, mobile number, and the bank or e-wallet information used for deposits and withdrawals. We also record gameplay and transaction activity to keep your wallet accurate and payouts correct.
Basic technical data, such as device and login information, helps us secure accounts and detect suspicious activity.
How we use your information
Your data is used to verify your identity, process the deposits and payouts you request, apply bonuses correctly, and provide support. We may use it to confirm eligibility for offers listed on the promotions page and to meet anti-fraud and verification checks.
We do not sell your personal information. Matched, accurate details are also what keep your withdrawals fast.
How we protect it
Payment and account data is handled over secured connections, and access is limited to what is needed to run the platform. You play a part too: keep your password private and never share your OTP — our staff will never ask for it.
If you notice anything unusual on your account, contact us straight away through the contact page.
Your choices
You can request access to your account information, ask to update inaccurate details, or request account closure and self-exclusion through support — see the responsible gaming page for break and self-exclusion tools. Some data may be retained where needed to meet verification or record-keeping obligations.
Questions about your privacy? Reach the team any time, or head back to the Gempak99 homepage to keep playing.
Your data secured, your play ready. Head back and spin.
Play at Gempak99